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FAQ


How can I place my order online?

  • Orders can be made online through our website vumedesign.com. For security reasons, orders are not accepted over the phone.¬†

What are the methods of payments accepted?

  • PayPal, Apple Pay,¬†Google Pay, Shop Pay, MasterCard, Visa,¬†and American Express.

How do I apply a discount code?

  • Discount codes can be applied in the Checkout Page in the discount code bar¬†when prompted. Note offers cannot be used in conjunction with other¬†discount¬†codes and are not available on previously placed purchases.

Can I modify or cancel an order?

  • Contact our Customer Service team at hello@vumedesign.com¬†to modify or cancel orders within 24 hours. Orders that the warehouse is processing or orders that are already shipped out cannot be modified or cancelled.

How much is shipping?

  • FREE STANDARD GROUND SHIPPING for orders¬†over $49 USD
  • Standard Ground Shipping*: $5.95 USD
  • Express Shipping*: $13.95 USD

  *For the Farm-At-Home Kit, shipping rates are as follows. Note the Farm-At-Home Kit is currently on Special Order and ships close to May 17, 2021.

  • Free Shipping (4-8 Weeks):¬†FREE
  • Express Shipping¬†(3-7 Weeks): $50.00 USD

Shipping to Australia and Canada may take an additional week of delivery time. Please visit our Shipping Policy for more details.

Where do you ship?

  • Vume Design is pleased to offer shipping worldwide! In the case where your country is not supported,¬†contact us through email and we will assist you with your order.

When can I expect to receive my package?

  • Due to COVID-19, you may experience a delay in receiving your package as we've implemented new measures like social distancing guidelines to ensure the health and safety of our distribution center teams.
  • Our processing time starts from the moment your order is successfully submitted and may take up to¬†5 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer. We will do our very best to minimize delays.
 SHIPPING OPTION DELIVERY TIME COST
STANDARD 10-20 Business Days*

Under $55: $6.95

Over $55: Free

EXPRESS 5-20 Business Days* $13.95

 

*For the Farm-At-Home Kit, shipping rates are as follows. Note the Farm-At-Home Kit is currently on Special Order and ships close to May 17, 2021. A tracking number will be provided then.

FARM-AT-HOME KIT SHIPPING OPTION DELIVERY TIME COST
FREE SHIPPING 4-8 Weeks

 

Free
EXPRESS SHIPPING 3-7 Weeks $50.00

 

How can I track my package?

  • A tracking number will be provided¬†through email after orders are processed. Orders can be tracked on www.17track.net for shipping updates or on the courier website.

What is your return policy and how do I start a return?

  • We offer a 30-Day Money Back Guarantee if you are not satisfied with your purchase for regular-priced items! Customers are responsible for the cost of the return label.¬†Sale items are on clearance and are non-refundable.¬†More details can be found in the Return Policy.
  • The return process can be started by emailing¬†hello@vumedesign.com.¬†

How do I contact customer service?

Please reach out to hello@vumedesign.com for further questions or concerns. 

Copyright 2021 Vume Design. 2775858 Ontario Inc.